TERMS AND CONDITIONS

Welcome to Toyworld – The Ultimate Super Toy Store! By using our website and making purchases with us, you agree to comply with the following terms and conditions:

1. Purchase Agreement

When you make a purchase on our website or in our physical stores, you are entering into a binding agreement with Toyworld for the sale of the chosen products.

You agree to provide accurate and current information, including personal and payment details.

2. Exchange Policy

We offer an exchange policy for our customers. To be eligible for an exchange, the item must be in its original packaging, complete with all accessories and instruction manuals. The product must be in the same condition as when it was purchased.

3. Refund Policy

Please be aware that Toyworld does not provide refunds. Exchanges are offered as an alternative.

4. Payment

We accept payment via M-Pesa, making it convenient for our customers. For orders outside of Nairobi and Mombasa, additional shipping fees may apply when using courier services like G4S and Wells Fargo.

5. Delivery

We offer local delivery options via our riders. Payment for local deliveries is made to the rider upon receipt of the goods.

For deliveries outside of Nairobi and Mombasa, additional fees may be incurred, ensuring the safe and efficient transport of your items.

6. Customer Service

If you have any questions, concerns, or need assistance, please don’t hesitate to contact our customer service team. We are here to provide you with exceptional service and support.

7. Compliance

By using our website and making purchases with us, you agree to comply with these terms and conditions. 

Toyworld thanks you for choosing us as your toy and game destination. We look forward to serving you and ensuring you have the best shopping experience possible.